Welcome Emma!

With a strong career history in HR recruitment, Emma is the newest member of Impact HQ as a Senior Consultant in our HR sector. With a career history in recruitment spanning from in-house small media agencies, to 360 recruitment, Emma’s got what it takes to match amazing talent with their dream jobs and add value to both candidates and clients! 


Tell us about your experience?

I started my recruitment career in-house for a small media agency, and after deciding I was ready for a new challenge I decided to take the leap into 360 recruitment with a specific focus on HR, which I loved. Having worked in HR previously it seemed like the perfect fit for my experience and knowledge, and after taking some time away to try my hand at rec2rec, I couldn’t be happier to be back where I belong! 

Why did you choose Impact?

Impact immediately stood out as a place where diversity is important and celebrated. The culture and the values speak for themselves and, when you add the incredible client base that’s been built over the last 20 years, it’s difficult not to be impressed!

How has your first week gone?

My first week was a whirlwind of meeting new people, getting up to speed, navigating a new office, and enjoying after-work drinks with my new team. Not to mention, my first week ended with the Impact summer party, which was incredible! The whole team have made every effort to make me feel welcome and I couldn’t feel more at home. 

How would you describe the culture and working environment?

Everyone is genuinely ecstatic to be at work every day – and as cheesy as it sounds, it does feel like a big family. Nick and Jules are brilliant mentors and encourage everyone to be themselves, so you feel instantly at ease from your very first day. 

Having joined as a Senior Consultant in our Support Division, what type of ‘impact’ do you hope to make?

I hope to make a name for myself in the HR space and continue with the amazing partnerships Nick and Jules have built over the last 21 years – but mostly, I can’t wait to match amazing talent with their dream jobs and add value to both my candidates and clients. 


If you’re looking for a new role in HR, send your CV over to Emma today!

Work Experience With Pimlico Academy

Here at Impact, we work with local school Pimlico Academy to help their students further themselves and prepare for the working world!

We help them with their CVs, hold mock interviews and offer work experience to their sixth-form students. This summer we had the pleasure of working alongside Elena and Nazifa, two 17-year-old students at the academy and asked them all about their experience with us at Impact HQ.


I have a strong interest in fashion marketing, and I was able to explore this area through my work experience. There were things such as watching fashion shows, drawing and participating in art competitions that I never really thought of as anything more than a casual interest.

However, doing work experience at impact and reading CVs relating to art direction and photography has given me an insight into the industry and has made me realise that it is something I want to be a part of.

My school signed us up for a mock interview with different companies and I got assigned to Impact, not knowing how lucky I was to get this interview! When I did the interview, I was very intrigued and looked further into recruitment agencies after the interview.

Before my interview, I remember thinking this is just for practice for future jobs and that I need to say what I’d already practised. Instead, I found myself asking questions and wanting to find out more!

The time came around when we had to decide where we were going for work experience week, and I instantly knew where I wanted to do mine. When I found out I got work experience at Impact I was so excited to do it and instantly went on the website to find out more.

How was your first day at Impact?

On the first day, Nick spoke about what Impact does, the function of the company and each sector. We were then introduced to the team, and I was surprised by everyone’s bubbly attitude and high spirits.

The first task was to analyse the CVs of people who had applied for jobs. I picked up important CV skills, like how to know what a recruiter likes and how you need to make an instant good first impression just from the look of your CV and the very first sentence that you write.

The next day I got to apply my skills by updating my own CV with the skills I had learned and sending it to a recruiter. I listened in on interviews to see what questions were asked and how they were conducted and found that in interviews you must ask logical and well-formulated questions to find out specifically what the applicant is looking for, while also making a role sound interesting for the people who are applying.

What key skills did you learn?

I learnt how you must be able to articulate yourself but also come across as calm which seems like a difficult skill to obtain. As well as learning about how interviews are conducted, I noted how you come across in terms of first impressions and how confidence, communication and articulation are key skills. It was also helpful knowing what kind of questions a recruitment agency specifically asks to find out about their candidate.

One thing that fascinated me was the organisation of data through a database system. It’s very important to be able to keep track of all your candidates and clients in a recruitment agency. As I listened in on calls, I saw the interviewer typing notes and I was amazed how they simultaneously listen to the candidates, ask questions and write notes. It made me realise how fast-paced this job is!

In a document, you write key information as well as the notes from the interview such as salary expectations, what job they want whether its permanent or temp and whether you want to work in an office, remote, or hybrid. I learned many keywords that I didn’t know before.

Most enjoyable moment?

The most enjoyable part of my experience was getting to write up company profiles. I got to do this on my third day, and I was introduced to LinkedIn. LinkedIn helped me write my profiles for different media companies. This was an interesting task as I got to learn about other companies as well as do a working task. I also got to work on ads for jobs. I learnt how important it is to make a job interesting and really sell it by making it sound exciting, giving people an incentive to apply for the job.

What did you take away from your work experience?

Something important I took away from the job is that people who work in recruitment agencies deserve so much respect. It’s a difficult job to make both candidates and your clients happy. I thought it would make everyone stressed, so I was surprised when I entered such a calm stress-free environment where everyone was having fun and really enjoying their job. I was happy to see such an amazing working environment that I hope I get to experience again in the future.

On my second day, it was my birthday, and everyone sang me happy birthday and got me a card and cake, it instantly made my day. I was very fortunate to get work experience here and look forward to hopefully working here again.


I am excited to engage in work experience before the upcoming year fills with exams and stress. Talking with our career advisor at Pimlico she suggested due to my outgoing nature that I spend our work experience week with Impact.

From there I searched the website which was very simple to access and navigate and understood that Impact stood for building positive relations by respect for the diverse community and that progression was their passion.

How was your first day at Impact?

On arriving at Impact, I had been warmly welcomed by Nick who gave us a tour of the elaborate building which consisted of several spacious offices as well as booths spotted around the floor which allowed colleagues to engage in private calls and we spoke about what the week would have in store for us.

We delved into analysing candidate CVs which allowed me to gain the knowledge on how to improve my own CV, which would be to include the best aspects of myself as a top-tier person with important attributes that I could bring to the table. As well as the importance of email etiquettes and how they could form an initial judgment of an individual. Keeping a short but snappy email is the way to go!

What new experience did you learn?

Having experienced how colleagues work in their day-to-day was eye-opening seeing colleagues take calls and zoom meetings being friendly as the call initiates and how quick and efficient they were able to grasp and attain knowledge of candidates. This varied from what role the candidates want to pursue, a reason they want a change as well as salary hopes and more all in the time span of 40 mins.

What I gained most significantly from those calls is the overall persona that the candidate portrays themselves as. In addition to learning new terms such as eCommerce, temps and hybrid workers.

I also had the opportunity to write a research profile for a company – learning about a company, what roles it offered, what its ethics were and what makes them stand out as a company through its website and LinkedIn to fully understand a candidate and company. I grasped the intensive work that Impact does and how each colleague must understand each role within the company to the smallest of details.

Overall, my time at Impact has been enlightening in understanding how the working world functions as well as how colleagues interact with each other in office-based environments even if recruitment isn’t necessarily the path I strive to take in the future.

Welcome Ellie!

Here at Impact with love working with individuals who are ready to help others excel in their creative careers and start their own careers in the recruitment industry, so welcome aboard the team Ellie!


Tell us about your experience starting in the recruitment industry?

My experience at Impact so far has been incredible, as someone who is brand new to the creative recruitment industry I feel in sync with the fantastic team and my confidence is growing rapidly. From the initial interviewing process to taking a seat at my desk, I have just felt happy and content with the decision I have made to join the team at Impact.


Why did you choose Impact recruitment agency?

I decided to go for a role with impact after quite a hefty interviewing process for various roles, due to their family and human feel but also for my love of people and helping people to reach goals in a creative space! The clients Impact work with are fantastic and super high-profile in the creative industry, it’s an amazing opportunity to showcase my abilities and skills to these clients.


How has your first week gone?

My first week at Impact has been a breath of fresh air, a completely different vibe to my previous role in estate agency and I have loved it! Recruitment has a lot of different elements to it, but I really do feel as if it is my calling, the client base is incredible as well as having a supply of amazing candidates interested in the variety of roles we have to offer at impact. 


How would you describe the culture and working environment?

The working environment here is genuinely something I have been looking for, for a very long time! Its such a positive space to be in, so many optimistic, genuine and successful individuals in the same space is something that is usually quite hard to come by, but I feel as if impact have hit the nail on the head with the team!


Having joined as an Associate on our Support Division, what type of ‘impact’ do you hope to make?

I’m really looking forward to progressing in the role and being able to bring something fresh to the table, to help place people into the jobs of their dreams and make a positive impact on so many professional lives! I hope to make a very positive impact on the teams days too!


Follow what the team at Impact HQ get up to over on our Instagram!

Erica – Our Latest Promotion!

We are delighted to announce Erica’s promotion to Consultant in our Permanent Support Division.

It’s important to recognise achievements within Impact and no one deserves it more than Erica. She transitioned from events management into Recruitment, making her mark instantly and her progress has been remarkable!

Erica has an excellent work ethic; natural relationship-building skills and a willingness to learn and develop.

She’s also contributed to Impact’s culture and is a hugely popular member of the team.

Erica’s remit will focus in supporting Michelle in the continued success of Impact’s permanent support division during a very busy period!

Congrats Erica, we are proud of you and are looking forward to you being a star consultant!

Our 2022 Market Guide is Out!

We can all agree that the last 2 years have been the most challenging period for the creative industry in living memory. After the shock of the lockdown in March 2020 the economy went into meltdown which, in turn, affected all businesses. We saw that the media and creative industry became particularly affected by a huge decrease in revenues, which resulted in many job losses. So the big question is, what is the industry like 2 years on?

After extensive research here at Impact Recruitment, we are happy to announce that our eagerly anticipated Market Guide 2022 is now available to download!

If you’re a client, now is your chance to get some first-hand industry insights into sourcing some great talent, along with the current salaries in our role specialities across the board.

Not only are our senior team members providing insights into the creative and media industry, but there are also contributing features on good communications, responsible business practices and rising to the challenge of sourcing good talent in 2022’s market.

We delve deep into the latest salary bandings across our key sectors; Marketing, Creative, HR, Talent and Business Support. All of which have been compiled through extensive client research from the past 6 months.

If you are a company or client, please email enquiries@impact-london.com to register your interest in our 2022 Market Guide.

Don’t forget to follow us on LinkedIn for current roles, industry news and upcoming events.

Ellen’s been Promoted!

We are delighted to announce Ellen’s promotion to Senior Consultant in our Temporary Division.

It’s important to recognise achievements within Impact and no one deserves it more than Ellen, who has made our temp department hugely successful coming out of the pandemic.  Her achievement is based on her individual growth, extensive market knowledge, consultative approach, incredible work ethic and being an all-around shining star!

Ellen’s new remit will focus on growing Impact’s temporary reach and client base within the media, entertainment and tech space, whilst continuing to provide her clients and candidates with an excellent service.  She will take a key role in our client events, D&I and culture initiatives, as well as mentoring and training new team members.

Congrats Ellen, we are proud of you and are looking forward to you continuing to shine as a Senior Consultant!

Impact is an accredited Living Wage Employer

Impact recruitment agency is an accredited Living Wage Employer! This means that every member of staff and all of our temps will earn a real Living Wage.

The real Living Wage is higher than the government’s minimum, or National Living Wage, and is an independently calculated hourly rate of pay which is based on the actual cost of living. It’s calculated each year and is announced by the Living Wage Foundation as part of Living Wage Week. It is currently £11.05 for London, reflecting the higher costs of living in the capital.

Over 4,700 organisations, including Impact, voluntarily choose to pay the real Living Wage because we believe that a hard day’s work deserves a fair day’s pay.

This commitment applies to not only directly employed staff but also to our third-party contracted staff. We have ensured that we have a plan in place to ensure that all our third-party contracted staff, such as our cleaners, are paid the real Living Wage.

We are proud of this commitment as a Living Wage employer which is in line with our values and commitment to good business, and all temps supplied by us will be paid at a rate above the London Living Wage minimum.

If you are looking for temp work or a client looking to temporarily expand your team, why not contact us!

Inclusive Hiring Workshop at Impact

Inclusive Hiring Workshop at Impact

Impact are huge advocates of driving positive change around Diversity & Inclusion within the media and creative industry and we consistently welcome the opportunity to enhance our skills.

A huge thank you to Jennie Child who facilitated a fantastic and informative session with our team last week.  Jennie is DEI specialist for Recruitment Network, an ex Talent Acquisition Director within WPP agencies and she now runs her own diversity consultancy, Balance.

Collaborating in small groups, we firstly took the time to acknowledge the barriers and bias that feeds into the hiring process.  Guided by Jennie, our focus was then spent discussing positive solutions and how we can continue to positively influence our clients through the recruitment process.

We shaped our thoughts with:-

We wrapped up by creating a clear action plan that is both achievable to consistently deliver on and importantly, aligns with our values.  Thanks again to Jennie for helping us stop and reflect on this important topic.